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Repacking

  1. From which countries will the repacking service be offered?
  2. How will vPost decide which packages to repack?
  3. Will there be any charges for the repacking service?
  4. Will you repack every package that has more than 2kg difference between the actual weight and volumetric weight?
  5. If I have more than one package, will you repack all my packages into one?
  6. Can I choose not to repack my packages?
  7. How will vPost do the repacking?
  8. Should I repack my USA package if I plan to ship via Economy Shipping mode?

1. From which countries will the repacking service be offered?

The repacking service is available for packages from USA and Japan.

For USA packages, repack option will be available to customer if the difference between the actual weight and volumetric weight exceeds 2KG.

For Japan packages, we will repack your package if the difference between the actual weight and volumetric weight exceeds 2KG.

Repacking service is not available for Europe packages as they are charged based on their actual weight.

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2. How will vPost decide which packages to repack?

For USA packages, customers will be given an option to submit a repack request if the difference between the actual weight and volumetric weight exceeds 2KG.

For Japan packages, your packages will be repacked by us if the difference between the actual weight and volumetric weight exceeds 2KG.

For Europe packages, repacking service is not available since we are charging based on the actual weight of packages.

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3. Will there be any charges for the repacking service?

Yes, there will be a repacking fee of USD$10. Rest assured we will ensure that you enjoy savings on your package even after taking into account the repacking fee.

Please note that if the merchant delivers a product that arrives at our shipping centre in conditions deemed unsuitable for shipping, you will incur additional repacking cost on the package.

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4. Will you repack every package that has more than 2kg difference between the actual weight and volumetric weight?

Here are some scenarios in which we will not repack:

a. when the package contains leather products, e.g. handbags, purses, coats, etc.
b. when the package contains restricted items, such as perfume, standalone batteries, fuels, etc.
c. when the package is marked 'FRAGILE'.
d. when the package is obviously a gift, i.e. packed in a gift box, secured with ribbon and gift card, etc.

There are also packages which are specially packed to ensure breakable items are cushioned. As such packages would potentially be bulky, the difference between the actual weight and volumetric weight may be higher. We will take into account such instances and repack only when the safety of the package will not be compromised.

The decision to repack a package will be made at the discretion of vPost.

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5. If I have more than one package, will you repack all my packages into one?

No. We do not combine multiple packages as it may potentially hinder the claims process in the event your package is lost or damaged during transit.

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6. Can I choose not to repack my packages?

Repacking is an option for USA packages only. For Japan, packages that meet our repack criteria will be repacked by us unless it compromises on the safety of your packages or does not meet our repacking requirements in Point 4 above.

For packages that arrived in our warehouse without any vPost account number, we will repack them if they meet our repack criteria as well.

Do rest assured that you will enjoy savings on your package even after taking into account the repacking fee.

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7. How will vPost do the repacking?

vPost will repack your package by minimising the height of the package, thus reducing the volumetric weight. Note that we will not be able to cut down all sides of the package. If available, vPost may also repack your package by putting them in a new smaller box.

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Example: Height of package being cut down

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8. Should I repack my USA package if I plan to ship via Economy Shipping mode?

If you are shipping your USA packages via Economy Shipping, you need not repack your package since we will only be charging based on the actual weight of your package. Repacking will reduce only the volumetric weight and will have no cost savings if shipping via Economy mode.

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